How do I return an item?

Central Services Return Policy 

Stock items: Regular stock items may be returned within 30 days of purchase. Items must be accompanied by the invoice.

Special Orders: Special order items may be returned within 30 days of purchase. Items must be accompanied by the invoice and all original packaging. 

Tech Items: Tech items may be returned within 14 days of purchase. Items must be accompanied by the invoice and all original packaging.

Cartridges: If you experience problems with your new or remanufactured toner/ink cartridge, return it to the Central Services Storeroom along with a sample print of the problem. The cartridge must be accompanied by a copy of the invoice.

Equipment: Equipment may be returned subject to the above policy. Departments should submit warranty information to the manufacturer as soon as possible. In the event of an equipment malfunction after expiration of the return date, departments will be required to follow warranty instructions to obtain a repair or replacement. 

Credit for all returns is at the discretion of Central Services and is subject to the condition of the item and time elapsed since purchase. Per university policy, unused items purchased in error can be returned subject to a 15 percent re-stocking fee.